The rent-paying saga has now come to an end. But there was one last gut-wrenching episode to that story. In yesterday’s post, I mentioned that Western Union had extracted nearly $3000. from my bank account as I had authorized for my move-in expenses at the new apartment. They also attempted a duplicate withdrawal which my bank rejected for non-sufficient funds and charged me a $29. fee for my failure to let WU rape me. Regardless, the rent money was out of my account and presumably on its way to my landlady’s bank account.

Not so fast! Late in the afternoon I received an email from Western Union advising:

We’re sorry to let you know that we canceled your recent transfer. We needed additional information from you to complete it but were unable to reach you at Not-A-Number(false).

Are you f’n kidding me? They unhelpfully provided a US 1-800 number to call if I had any questions. I was livid and drafted a nasty email response, then noticed that the fine print advised that responses to this email would not be seen and suggested contacting a customer service representative via their webpage. I went to the webpage and no email addresses were provided. You could call, mail a letter (people still do that?) or chat with someone online. So, I tried chat. After waiting a few minutes, I got connected with someone named Adhar. He took my basic information, asked me what the problem was, and after I explained he told me to hold while he looked into the issue. When he returned he told me I would have to call a 1-800 number. I explained that I was in the Philippines and couldn’t call a toll-free number in the USA. He came back and gave me a number that he claimed would work from here. It didn’t. That was thirty minutes of my life I’ll never get back.

Now what? I asked a local techy friend if there was a way to contact a toll-free number from my mobile phone. He said, “just add three zeros before the one”. Seriously? I tried it and it worked! So now I’m “talking” to some AI voice that assures me it will understand my responses. It took my name, my transaction number, and my issue–then told me to hold while I was transferred to an appropriate customer representative. Moments later I’m connected to a young-sounding woman speaking in accented but understandable English. She asked what my problem was and I let her have it–with both barrels. Yeah, a week’s worth of frustration came spewing out. In essence, I said, “you tell me the transfer was canceled because you need more information. And yet, you had enough info to withdraw the funds from my bank and are now refusing to send that money on to its final destination. Then you have the audacity to say I provided a false phone number. I’m talking to you from that non-existent number right now!” I was using my “BIG VOICE” which I’ve been told is both loud and intimating. I actually felt bad about it afterward and semi-apologized. To her credit, the CSR simply said she was sorry for the misunderstanding and proceeded to try and rectify the issues.

First, she said she needed to call me at the number I provided. “You want me to hang up?” I asked incredulously. “No,” she said, “stay on the line. I’ll be right back.” I’m not sure what she did, maybe dialed and go a busy signal. Anyway, when she returned she said that there are many fraudulent transfers to the Philippines and therefore it was necessary that I provide additional information about my transaction. Fine, fire away.

What is the money being sent to be used for? Paying two months rent and two months security deposit.

Who is the recipient? Karen van Scheck, the owner of the property.

Have you ever met her in person? No, I’m dealing with her agent who is a personal friend of mine.

How do you know this person owns the property? Um, because I know other tenants in the same building who have not encountered any issues with her or their wire transfer services. *Ahem*

Hold on, sir. Okay, I’ve submitted your responses and your wire transfer is now approved. When will the money arrive? It is there now, sir.

Thanks. Have a good day. *click*

Anyway, I get what they are trying to do–prevent me from ripped off. I still contend if my transaction was flagged as potentially fraudulent they should never have taken the money from my account. The landlady emailed me this morning saying the money was indeed in her bank account. And oh yeah, my bank responded to my message about the insufficient funds notice and said the $29 fee was being waived. Another victory!

This morning I met with Heidi, the landlady’s rep, and we did an inventory of the house contents. Then she gave me the keys:

I’ll figure it out. I’m going to need to get duplicates made to the essential doors–for the helpers and to hide outside for the inevitable drunken night when I lose mine. Ain’t life grand?

I’m going to start a slow transition to my new digs. Need to get the internet transferred before I move for one thing. I’m tentatively looking at Thursday next week for using the Hash truck to move my larger items. I don’t like moving, but doing it piecemeal might make it a little less burdensome.

In other news, Facebook reminded me of a painful memory from three years ago:

Speaking of hiking, there was a Friday get-together yesterday. Given the recent heavy rains, we stayed down low and mostly on paved ground. One of the gals with us said the hike was “long and hard, just the way I like it!” You are welcome. Here are a few pictures:

As I mentioned, we didn’t get much rain during the hike. But right as we finished lunch the sky opened up and rain fell in torrents. I chose to walk home anyway and was soaked to the bone. Damn, I miss those sunny hot days! Kidding, I’ll take the rain for now. Ask me again next month!