Although realistically, it is more of a armistice.  I previously wrote about my war with Time Warner Cable (TWC) here and here. This morning I got a call from the “office of the president” at TWC.  “Joey” explained that TWC’s mistake had been in telling me I had a refund due, when if fact I owed $12.82 for service from May 24 to my cancellation on June 3.  I still don’t agree, because you pay for service a month in advance and I had made a payment on May 10.

Anyway, “Joey” apologized for abuse I had taken from the rude customer service rep I had initially spoken with.  He said TWC was willing to waive the $30. service fee for a returned billing and the $12.82 “owed” for a partial month’s service.  I responded that I was never trying to get out of paying any legitimate debt.  In fact, I had offered to pay the $12.82 from the beginning, but not the service fee.  “Joey” insisted that TWC wanted to dispense with the full amount in recognition of the hassle I had encountered.  So, I accepted.

Bottom line, I don’t get the $35.12 I think I’m owed, and TWC doesn’t get their $42.82.  It’s sorta like redrawing the border at the 35th parallel after three years of bitter fighting I suppose, but sometimes in a war you take what you can get and stop the bloodshed.

I take some satisfaction in knowing that TWC is most likely sorry they ever fucked with me.  Sometimes being a pain in the ass is the only way to get the attention of a bureaucracy, be it corporate or government.    Besides, I’ve got bigger fish to fry if I have to wait much longer on Jee Yeun’s green card.